Refund policy

House of Xezal Return Policy

At House of Xezal, we take pride in the quality and craftsmanship of our dresses. Your satisfaction is our top priority, and we strive to ensure that every garment meets your expectations. However, due to the nature of our products, we do not offer refunds. Instead, we offer the following options to ensure your complete satisfaction:

Exchange Policy
If you are not completely satisfied with your purchase, we are happy to offer an exchange within 14 days of receiving your order. The item must be in its original condition, unworn, unwashed, and with all tags attached. Please note that you are responsible for the return shipping costs.

Ship the Item: Ship the item to the address provided by our customer service team. Please use a trackable shipping method to ensure the item arrives safely.

Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer service team at contact@houseofxezal.com 

We are here to help and ensure you have a positive shopping experience with House of Xezal.

Thank you for shopping with us!